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Customers
Jaybel Office Choice

Machship has teamed up with Detrack to deliver world class value by automating local deliveries alongside shipping carriers for delivery

Overview

Known for its reliable supply of furniture, uniforms, promotional products, and stationery, Jaybel Office Supplies has been the go-to store of many in Queensland. With a team of 45 employees, their promise - "Whatever you want, whatever you need it for, consider it sorted" - is not just a slogan, but a commitment to excellent service. As customer expectations around delivery speed and visibility grew, the Jaybel team began looking for ways to optimise their logistics operations. That search led them to Machship, which, when paired with Detrack, helped streamline deliveries and boost efficiency

"Integrating Machship with Detrack has been a game changer for our operations. The vehicle fleet monitoring, parcel tracking, driver app with electronic POD, and route planning features have significantly boosted the efficiency of our dispatch team. We’ve improved communication with our customers, reduced overheads, streamlined our dispatch process, and increased the daily delivery capacity of our fleet. It’s been a valuable investment for our business."
Mark Crotty
General Manager

The Solution

Jaybel considered other logistics tools but chose Detrack due to its simplicity and cost-effectiveness. Their partners at MachShip recommended it, and they facilitated the integration. With MachShip's freight management platform—fully integrated with Detrack’s driver app and intuitive web portal —Jaybel was able to:

  • Gain complete visibility of their delivery fleet
  • Offer real-time tracking to customers
  • Eliminate paper trails with electronic PODs
  • Optimise delivery routes and boost daily parcel capacity

MachShip has combined it by integrating Jaybel’s ERP system and consolidating multiple carriers, including Detrack, into one platform.

The Results

Since implementation, the impact has been significant:

  • Increased parcel delivery capacity per vehicle per day
  • Reduction in customer queries about deliveries
  • Dramatic cut in time spent on route planning and consignment creation
  • Enhanced overall team productivity and operational efficiency

Thanks to automated workflows and real-time updates, Jaybel’s dispatch team now spends less time managing deliveries and more time serving customers.

Looking Ahead

Jaybel continues to benefit from responsive online chat support and a logistics system that scales to meet its needs. With MachShip and Detrack as integral partners, the company is better positioned to meet modern delivery expectations.

Customer
Published
June 23, 2025

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