Immediately after integration, Ryland and his team saw the amount of time they were spending on admin and paperwork, along with the headaches and stress of miscommunication, slashed.
“My life is made easier,” says Ryland.
MachShip systemised many previously manual processes, Ryland explained.
“We went from triple entry of data out of NetSuite onto a manual piece of paper, and then into their manual system, and then back again… into single-entry scan and packed, and immediately printed labels. It’s chalk and cheese comparatively, in terms of the process flow.”
This new way of working has opened up new opportunities for growth for Sleep Corp. Whereas previously, growth of its logistics operation was tied to headcount, now it could achieve more with the same amount of people.
“We’ve had year-on-year growth for the past three years of at least 5%, if not 10%”, says Ryland.
“And in terms of staffing down on the floor, I haven’t actually seen a headcount increase in the packing section of the business. And I would say that MachShip plays a very significant part.”
MachShip’s automatic carrier integrations also give Ryland and Sleep Corp the ability to compare quotes and introduce new carriers quickly and easily–a huge potential money-saver.
“The pleasant surprise to me was how simple it is to look at any new carriers, or any changes that we want to make to our carrier systems,” says Ryland.
“Before, I would have to go and consolidate invoices from the carriers, and it would take hours of my time to get all the data together and compare it manually. Now if I want to go to a new carrier, I just say, ‘No worries, we use MachShip – I’ll send you three months’ worth of data, tell me if you can offer a better price.”