Customer Spotlight
Radio Parts x Deliver-It with MachShip
Radio Parts is an Australian electronics company that has supported industry, government, and consumers since 1935. They supply a wide range of audio, visual, communications, security, and smart technology products, backed by technical expertise and a focus on customer service. Their goal is to make reliable technology accessible and easy to use, both now and into the future.
As order volumes increased, freight management became more complex for Radio Parts. The team worked across multiple carriers, systems, and manual processes to dispatch orders, which began to slow operations and place pressure on internal teams.
Freight was managed across four to five separate carrier portals alongside Microsoft Dynamics 365 Business Central. This approach created duplicated effort, increased manual handling, and limited visibility across shipments.
Tasks such as quoting freight or creating consignments often required multiple teams and additional time to complete. These inefficiencies began to affect dispatch capacity, customer service responsiveness, and the company’s ability to scale with confidence.
As Radio Parts’ freight requirements continued to grow, the business reassessed its existing freight management approach and identified the need for a more capable multi-carrier solution that could integrate directly with Dynamics 365 Business Central.
The goal was to reduce manual processes, centralise carrier management, and improve visibility and control across the freight workflow, all from within their existing Business Central environment.
To support these requirements, MachShip partnered with Fenwick Apps to deliver an integrated multi-carrier freight solution within Dynamics 365 Business Central through Deliver-It with MachShip.
When we started working with Radio Parts and Fenwick Apps, the focus was very clear: simplify freight and bring it into the systems their teams already use.
MachShip provided the multi-carrier freight platform, enabling automated freight bookings, carrier comparison, and shipment tracking across deliveries. Fenwick Apps delivered the integration into Dynamics 365 Business Central, connecting these capabilities directly to Radio Parts’ existing workflows.
The solution introduced a centralised multi-carrier freight capability within Dynamics 365 Business Central, removing the need to manage freight operations across multiple external carrier portals.
Since implementing Deliver-It with MachShip, Radio Parts has transformed how freight is managed across the business. What was previously handled across multiple carrier portals is now managed through a single multi-carrier freight solution integrated directly within Dynamics 365 Business Central.
With freight activity centralised in Business Central, shipment data now flows in real time across operations, giving teams clearer visibility and reducing manual handling throughout the dispatch process.
Sales and support teams can now generate freight quotes instantly without relying on dispatch, saving up to five minutes per order. Packing and consignment creation times have also been reduced by around 50%, helping orders move through dispatch faster and more efficiently.
The integrated solution has also improved visibility for customer service teams, providing direct access to shipment information and reducing the need for manual follow-up across carriers.
By introducing a connected multi-carrier freight capability within Dynamics 365 Business Central, Radio Parts strengthened control over freight operations, reduced operational complexity, and established a faster, more scalable dispatch process.
“Overall, we now have better control over freight costs, less manual handling, and a faster, more scalable freight operation.”
– Tim Heames, Operations Manager, Radio Parts
With Deliver-It with MachShip now integrated into Dynamics 365 Business Central, Radio Parts has established a more connected and efficient approach to freight management.
By replacing disconnected carrier processes with a single multi-carrier solution inside Business Central, the business has improved operational visibility, reduced reliance on manual handling, and simplified day-to-day dispatch activities for internal teams.
The integration has also provided a stronger foundation for future growth, giving Radio Parts the ability to manage increasing freight volumes more efficiently while maintaining a consistent experience across operations and customer service.
For a closer look at how the integration was built within Dynamics 365 Business Central, read the Fenwick Apps case study here.
