Branched National Logistics is a 4PL, specialising in managing interstate and local freight to provide optimal pricing and service to its customers. Here’s how MachShip keeps them ticking.

As a 4PL, Branched National Logistics benefits greatly from having better cost transparency and visibility across the board when it comes to carriers.

“The best broker-specific features MachShip has would be the invoicing and reconciling side of things,” Searl said.

“It avoids all freight leakage. It takes the guesswork out of reconciling invoices. If something doesn’t match up with what you were quoted at the time of booking, it lets us know when we’re running those carrier invoices through the software. That makes it easier for us to create a second line so that we can advise our customers why their freight has come in more expensive, or cheaper, than quoted.”

“Carriers won’t actually tell you if there are extra charges sometimes. They’ll just include it all in that one original price. MachShip picks that out and finds out what the difference is — flags it as a red flag in our system — so we can go and ask the carrier why they’ve charged us more than they agreed to.”

“One of the best features we like about MachShip is the tracking. The tracking component is something that not every carrier offers. For us to be able to provide this is one of the reasons we’ve been able to secure as much business as we have. It means our clients aren’t getting chased by their own customers about where their freight is. It was a no-brainer in the end for us and we haven’t looked back since.”