Jaybel Office Choice

Customer Spotlight

Machship has teamed up with Detrack to deliver world class value by automating local deliveries alongside shipping carriers for delivery

Overview

Known for its reliable supply of furniture, uniforms, promotional products, and stationery, Jaybel Office Supplies has been the go-to store of many in Queensland. With a team of 45 employees, their promise – “Whatever you want, whatever you need it for, consider it sorted” – is not just a slogan, but a commitment to excellent service.

As customer expectations around delivery speed and visibility grew, the Jaybel team began looking for ways to optimise their logistics operations. That search led them to Machship, which, when paired with Detrack, helped streamline deliveries and boost efficiency

The Challenge

Before adopting MachShip and Detrack, Jaybel relied on manual and paper-based processes for its in-house fleet operations. This led to a host of inefficiencies:

No real-time visibility of deliveries or drivers
Paper run sheets and PODs that slowed operations
An overwhelming number of customer queries due to a lack of tracking
Time-intensive manual vehicle route planning and assignment

These issues have increased employees’ workloads and significantly boosted operational costs. As a result, the company’s ability to scale deliveries effectively has been hindered

The Solution

Jaybel considered other logistics tools but chose Detrack due to its simplicity and cost-effectiveness. Their partners at MachShip recommended it, and they facilitated the integration. With MachShip’s freight management platform—fully integrated with Detrack’s driver app and intuitive web portal —Jaybel was able to:

Gain complete visibility of their delivery fleet
Offer real-time tracking to customers
Eliminate paper trails with electronic PODs
Optimise delivery routes and boost daily parcel capacity

MachShip has combined it by integrating Jaybel’s ERP system and consolidating multiple carriers, including Detrack, into one platform.

The Results

Since implementation, the impact has been significant:

Increased parcel delivery capacity per vehicle per day
Reduction in customer queries about deliveries
Dramatic cut in time spent on route planning and consignment creation
Enhanced overall team productivity and operational efficiency

Thanks to automated workflows and real-time updates, Jaybel’s dispatch team now spends less time managing deliveries and more time serving customers.

Client Testimonial

“Integrating Machship with Detrack has been a game changer for our operations. The vehicle fleet monitoring, parcel tracking, driver app with electronic POD, and route planning features have significantly boosted the efficiency of our dispatch team. We’ve improved communication with our customers, reduced overheads, streamlined our dispatch process, and increased the daily delivery capacity of our fleet. It’s been a valuable investment for our business.”

— Mark Crotty, General Manager.

Looking Ahead

Jaybel continues to benefit from responsive online chat support and a logistics system that scales to meet its needs. With MachShip and Detrack as integral partners, the company is better positioned to meet modern delivery expectations.