”A lot of the work we did was with James from the implementation team. Honestly, that was a breath of fresh air, given how complex ERP implementations can be. We were quite delayed from an overall project perspective because of other complexities. But one of the things that was great was that I didn’t have any reservations or failure points with the MachShip team. Every time I’d send through a question, it was answered really quickly.”
“They would fix little bugs and defects that we had. So we were able to continue testing with the overall project without being bottlenecked by MachShip at all. On larger projects, typically, you find a lot of bottlenecks where you’re dependent on an external integration or a vendor. With MachShip, if we had an issue, we’d just send it through. And within 12 hours it was solved — which was really nice, because I almost didn’t have to worry about it.”
“Any time something isn’t working as expected, I’ll still raise those support tickets with the team. We haven’t had many front-end support tickets on the integration side. Everything has worked quite smoothly. The only thing I’ve had to raise I think since launching is if a carrier isn’t enabled, how do we do that? Or if a user’s access isn’t working. And when it comes to those basic queries, they’re resolved quickly.”
“Overall, the engagement model that MachShip has. If you ask a question, you don’t wait three days to get an answer. You get an acknowledgement. You hear back within 12 hours. That was really easy and really simple.”
